Service Requests received by 311. The following Service Requests have their location randomized: Dog Complaints, Graffiti, Mosquito Complaints, Neighborhood Liveability Complaints, Sewer Backups, and Vacant or Derelict Building Complaints. The randomization function changes the location to less than 500m in the X and Y directions, and always within the same neighbourhood. The randomization occurs as a mechanism to ensure privacy for sensitive service requests.

Top Ten information requests by type for November 2014.

Service Requests received by 311

Total service requests versus total information requests for November 2014

Service Requests received by 311

Total interactions by channel by year and month.
Channel Type Domain: Mail In, Self Service, Social Media, Voice In, e-mail In
Records begin January 2013.

Total interactions by channel by year and month.
Channel Type Domain: Mail In, Self Service, Social Media, Voice In, e-mail In
Records begin January 2013.

Total incoming calls for January 2014