Service Requests received by 311

311 service requests from January 1, 2014 to December 31, 2014. Note: Location is randomized within a neighbourhood to ensure privacy standards are met.

Service Requests received by 311

Service Requests received by 311

Service Requests received by 311. The following Service Requests have their location randomized: Dog Complaints, Graffiti, Mosquito Complaints, Neighborhood Liveability Complaints, Sewer Backups, and Vacant or Derelict Building Complaints. The randomization function changes the location to less than 500m in the X and Y directions, and always within the same neighbourhood. The randomization occurs as a mechanism to ensure privacy for sensitive service requests.

Top Ten information requests by type for November 2014.

Service requests by department for November 2014

Top Ten service requests by type for November 2014

Total incoming calls for November 2014