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3 Results
filtered by
Authority > Official
Department > Customer Service & Communications
Group > City Services
Clear All
Caller wait time and call talk times for the 311 contact centre. Each row is the value for the average of the last 30 minutes of caller wait time and call talk time.
Updated
September 20 2024
Views
11,466
Service Requests received by 311. The following Service Requests have their location randomized: Dog Complaints, Graffiti, Mosquito Complaints, Neighborhood Liveability Complaints, Sewer Backups, and Vacant or Derelict Building Complaints. The randomization function changes the location to less than 500m in the X and Y directions, and always within the same neighbourhood. The randomization occurs as a mechanism to ensure privacy for sensitive service requests.
Updated
September 17 2024
Views
7,484
Service Requests received by 311. The following Service Requests have their location randomized: Dog Complaints, Graffiti, Mosquito Complaints, Neighborhood Liveability Complaints, Sewer Backups, and Vacant or Derelict Building Complaints. The randomization function changes the location to less than 500m in the X and Y directions, and always within the same neighbourhood. The randomization occurs as a mechanism to ensure privacy for sensitive service requests.
Updated
September 12 2024
Views
1,640
Showing 1 to 3 of 3 results