Service Requests received by 311. The following Service Requests have their location randomized: Dog Complaints, Graffiti, Mosquito Complaints, Neighborhood Liveability Complaints, Sewer Backups, and Vacant or Derelict Building Complaints. The randomization function changes the location to less than 500m in the X and Y directions, and always within the same neighbourhood. The randomization occurs as a mechanism to ensure privacy for sensitive service requests.

311 service requests from January 1, 2014 to December 31, 2014. Note: Location is randomized within a neighbourhood to ensure privacy standards are met.

Amount of incoming calls 311 recieves per day

Total incoming calls. Records begin January, 2013.

Total interactions by channel by year and month.
Channel Type Domain: Mail In, Self Service, Social Media, Voice In, e-mail In
Records begin January 2013.

Service Requests received by 311. The following Service Requests have their location randomized: Dog Complaints, Graffiti, Mosquito Complaints, Neighborhood Liveability Complaints, Sewer Backups, and Vacant or Derelict Building Complaints. The randomization function changes the location to less than 500m in the X and Y directions, and always within the same neighbourhood. The randomization occurs as a mechanism to ensure privacy for sensitive service requests.

Total incoming calls. Records begin January, 2013.