Service Requests received by 311. The following Service Requests have their location randomized: Dog Complaints, Graffiti, Mosquito Complaints, Neighborhood Liveability Complaints, Sewer Backups, and Vacant or Derelict Building Complaints. The randomization function changes the location to less than 500m in the X and Y directions, and always within the same neighbourhood. The randomization occurs as a mechanism to ensure privacy for sensitive service requests.

Amount of incoming calls 311 receives per day

Total incoming calls. Records begin January, 2013.

Service Requests received by 311. The following Service Requests have their location randomized: Dog Complaints, Graffiti, Mosquito Complaints, Neighborhood Liveability Complaints, Sewer Backups, and Vacant or Derelict Building Complaints. The randomization function changes the location to less than 500m in the X and Y directions, and always within the same neighbourhood. The randomization occurs as a mechanism to ensure privacy for sensitive service requests.

Total interactions by channel by year and month.
Channel Type Domain: Mail In, Self Service, Social Media, Voice In, e-mail In
Records begin January 2013.

Total incoming calls. Records begin January, 2013.

Six hundred Winnipeg residents were randomly surveyed by telephone by an external research company. Adjusted quota sampling methodology is used to improve representation by gender and age, and an additional quota of 27% inner city residents is applied to ensure geographic representation of this group.
The survey results are provided with a margin of error of +/-4.1% to a 95% confidence level (19 times
out of 20). Data is based on results from citizens who answered each survey question.
Open-ended responses are reviewed to ensure no personal information is included.

Total incoming calls. Records begin January, 2013.